Overview
FirePath is designed to provide transparent financial planning tools with minimal personal data collection.
If you contact us directly, we receive the information you include in your message. We may also collect limited technical information required to operate and secure the website.
Information We Collect
- Contact details and message content that you voluntarily send to us.
- Basic technical information such as browser type, device type, and diagnostic logs needed to maintain the service.
- Aggregate usage information that helps us understand which pages or tools are being used most often.
How We Use Information
- Operate, secure, and improve FirePath.
- Respond to support questions and product feedback.
- Monitor performance, investigate errors, and prevent abuse.
Sharing and Third-Party Services
- We do not sell your personal information.
- We may use service providers that process limited technical information on our behalf for hosting, delivery, or diagnostics.
Retention
- Support messages are retained for as long as needed to respond and maintain business records.
- Technical logs are retained only as long as reasonably necessary for security and troubleshooting.
Your Choices and Rights
- You may contact us to request access, correction, or deletion of personal information you submitted directly to us.
- If your request concerns support emails, include the email address used to contact us so we can locate the records.
Children's Privacy
FirePath is not directed to children under 13, and we do not knowingly collect personal information from children.
Contact Us
If you have questions about this policy or want to submit a privacy request, contact hello@ascend-spark.com.